Ancrage Counselling & Psychotherapy

Privacy Policy

Introduction

Effective Date: July 8, 2026

Ancrage Counselling & Psychotherapy is committed to protecting your privacy and safeguarding your personal information. We understand the importance of confidentiality and take appropriate measures to ensure that your information is collected, used, stored, and protected responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or contact our practice. Our privacy practices are designed to align with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Health Information Protection Act (PHIPA) of Ontario.

Who we are

Ancrage Counselling & Psychotherapy is an Ontario General Partnership providing virtual counselling services across Ontario and in person counselling in Toronto.

For general inquiries, please contact:

Email: info@ancragecounselling.ca

Information we collect

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Information submitted through our contact form
  • Preferred service or reason for contacting us
  • Any additional information you choose to include in your message

We may also collect limited technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of your visit

This information helps us improve website performance and user experience.

How we use your information

We use your information to:

  • Respond to inquiries and consultation requests
  • Communicate about our counselling services
  • Improve our website and services
  • Maintain website security
  • Meet legal and regulatory obligations
  • Respond to requests or concerns

We only collect information that is reasonably necessary for these purposes.

Confidentiality

Protecting your privacy is a core value of our practice. Information submitted through our website is treated with care and handled confidentially.

Please note that submitting a contact form does not establish a therapeutic relationship. We recommend avoiding the inclusion of highly sensitive personal or clinical information in your initial inquiry.

Personal health information

If you become a client of Ancrage Counselling & Psychotherapy, any personal health information collected during the provision of services will be managed in accordance with applicable privacy legislation, including PHIPA, professional standards, and regulatory requirements.

Information sharing

We do not sell, rent, or trade your personal information.

We may disclose information only when:

  • You have provided your consent
  • Disclosure is required by law
  • It is necessary to protect the safety of an individual
  • Professional or regulatory obligations require disclosure

Data security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, disclosure, alteration, or loss.

While no method of electronic transmission or storage can guarantee absolute security, we strive to use appropriate security practices to protect your information.

Cookies and analytics

Our website may use cookies and similar technologies to improve functionality and understand website usage.

Analytics tools may collect anonymous information about how visitors interact with our website. This information helps us improve content, accessibility, and performance.

You can manage or disable cookies through your browser settings.

Third party services

Our website may contain links to third party websites or services. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Your rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent where applicable
  • Ask questions about our privacy practices

Requests will be handled in accordance with applicable legal and professional obligations.

Children's privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization. If you believe information has been submitted by a child in error, please contact us so appropriate steps can be taken.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services. The updated version will be posted on this page with the revised effective date.

Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Ancrage Counselling & Psychotherapy

General Inquiries: info@ancragecounselling.ca

Brigitte Barikage, MSW, RSW: brigitte@ancragecounselling.ca

Ali Lienaux, MEd, RSW: ali@ancragecounselling.ca

Service Area: Virtual across Ontario and in person in Toronto, Ontario

Languages: English and French